Terms and conditions
We have brought together all the usage policies and legal pages of the Cartpanda platform.
Refund and Return Policy
Last updated in December 2025.
CARTPANDA INC., a corporation organized and existing under the laws of the State of Delaware, having its business address at 555 Republic Dr, Plano, Texas, 75074, hereinafter referred to as “Cartpanda”, outlines the procedures and terms related to refunds and returns for products purchased through its platform in this Refund and Return Policy (“Policy”).
1. GENERAL GUIDELINES
At Cartpanda, ensuring customer satisfaction is paramount for us. All products purchased through the Cartpanda platform, including subscription or other recurring orders, come with a 30-day money-back guarantee for physical products and a 7-day money-back guarantee for digital products. Some products may offer an extended refund period, so we encourage all customers to review the product's sales page or label for specific policies. Should a customer need assistance, our dedicated Cartpanda support team is committed to providing the best possible help.
However, if a customer is not fully satisfied with their purchase for any reason within the specified period (30 days for physical products and 7 days for digital products), we will promptly provide them with a return address to facilitate a full refund or exchange.
Subscriptions and Recurring Orders: Certain products may be offered as a subscription (recurring purchase), where an initial order is placed and additional orders are automatically billed and shipped on a recurring basis (for example, monthly).
Subscription Cancellation: Customers may cancel a subscription at any time to stop future recurring charges and shipments by (i) using the order lookup page (when available) or (ii) contacting Cartpanda Support at support@cartpanda.com. To avoid the next scheduled charge or shipment, cancellation requests should be submitted at least 3 (three) business days before the next billing date.
Refunds for Subscription Orders: Cancellation of a subscription does not automatically generate a refund for amounts already paid. However, Cartpanda applies the money-back guarantee described in this Policy to each subscription charge. For physical products, a customer may request a refund within 30 days of the applicable order or delivery date (whichever is later), subject to return of the corresponding product. For digital products, a customer may request a refund within 7 days of the applicable charge.
Seller Restrictions: Sellers may not limit a customer’s rights under this Policy to cancellation of future charges only. If a subscription order qualifies for a refund under this Policy, the refund will be processed in accordance with the procedures and timeframes described herein.
You can contact us anytime by sending an email to: support@cartpanda.com.
You can always access all your orders, track packages, and make changes under the order lookup page.
Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
Please note that refunds will only be issued to the original payment method used at the time of purchase.
Physical Product Refunds: For physical products, upon receiving the returned item and inspecting its condition, we will proceed to process the refund.
Digital Product Refunds: Refunds for digital products are typically processed within 7 days. However, please note that you may need to wait until the card billing cycle, as mentioned in this policy.
2. CHANGES AND UPDATES TO THIS POLICY
This Policy may be subject to revisions deemed necessary by Cartpanda to enhance our services and user experiences, aligning with our principles and values. Any alterations to the Policy will be prominently communicated on the website.
3. TERM
This Policy shall come into effect upon its publication date and shall remain in force indefinitely.
CARTPANDA INC., a corporation organized and existing under the laws of the State of Delaware, having its business address at 555 Republic Dr, Plano, Texas, 75074, hereinafter referred to as “Cartpanda”, outlines the procedures and terms related to refunds and returns for products purchased through its platform in this Refund and Return Policy (“Policy”).
1. GENERAL GUIDELINES
At Cartpanda, ensuring customer satisfaction is paramount for us. All products purchased through the Cartpanda platform, including subscription or other recurring orders, come with a 30-day money-back guarantee for physical products and a 7-day money-back guarantee for digital products. Some products may offer an extended refund period, so we encourage all customers to review the product's sales page or label for specific policies. Should a customer need assistance, our dedicated Cartpanda support team is committed to providing the best possible help.
However, if a customer is not fully satisfied with their purchase for any reason within the specified period (30 days for physical products and 7 days for digital products), we will promptly provide them with a return address to facilitate a full refund or exchange.
Subscriptions and Recurring Orders: Certain products may be offered as a subscription (recurring purchase), where an initial order is placed and additional orders are automatically billed and shipped on a recurring basis (for example, monthly).
Subscription Cancellation: Customers may cancel a subscription at any time to stop future recurring charges and shipments by (i) using the order lookup page (when available) or (ii) contacting Cartpanda Support at support@cartpanda.com. To avoid the next scheduled charge or shipment, cancellation requests should be submitted at least 3 (three) business days before the next billing date.
Refunds for Subscription Orders: Cancellation of a subscription does not automatically generate a refund for amounts already paid. However, Cartpanda applies the money-back guarantee described in this Policy to each subscription charge. For physical products, a customer may request a refund within 30 days of the applicable order or delivery date (whichever is later), subject to return of the corresponding product. For digital products, a customer may request a refund within 7 days of the applicable charge.
Seller Restrictions: Sellers may not limit a customer’s rights under this Policy to cancellation of future charges only. If a subscription order qualifies for a refund under this Policy, the refund will be processed in accordance with the procedures and timeframes described herein.
You can contact us anytime by sending an email to: support@cartpanda.com.
You can always access all your orders, track packages, and make changes under the order lookup page.
Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
Please note that refunds will only be issued to the original payment method used at the time of purchase.
Physical Product Refunds: For physical products, upon receiving the returned item and inspecting its condition, we will proceed to process the refund.
Digital Product Refunds: Refunds for digital products are typically processed within 7 days. However, please note that you may need to wait until the card billing cycle, as mentioned in this policy.
2. CHANGES AND UPDATES TO THIS POLICY
This Policy may be subject to revisions deemed necessary by Cartpanda to enhance our services and user experiences, aligning with our principles and values. Any alterations to the Policy will be prominently communicated on the website.
3. TERM
This Policy shall come into effect upon its publication date and shall remain in force indefinitely.
CARTPANDA INC., a corporation organized and existing under the laws of the State of Delaware, having its business address at 555 Republic Dr, Plano, Texas, 75074, hereinafter referred to as “Cartpanda”, outlines the procedures and terms related to refunds and returns for products purchased through its platform in this Refund and Return Policy (“Policy”).
1. GENERAL GUIDELINES
At Cartpanda, ensuring customer satisfaction is paramount for us. All products purchased through the Cartpanda platform, including subscription or other recurring orders, come with a 30-day money-back guarantee for physical products and a 7-day money-back guarantee for digital products. Some products may offer an extended refund period, so we encourage all customers to review the product's sales page or label for specific policies. Should a customer need assistance, our dedicated Cartpanda support team is committed to providing the best possible help.
However, if a customer is not fully satisfied with their purchase for any reason within the specified period (30 days for physical products and 7 days for digital products), we will promptly provide them with a return address to facilitate a full refund or exchange.
Subscriptions and Recurring Orders: Certain products may be offered as a subscription (recurring purchase), where an initial order is placed and additional orders are automatically billed and shipped on a recurring basis (for example, monthly).
Subscription Cancellation: Customers may cancel a subscription at any time to stop future recurring charges and shipments by (i) using the order lookup page (when available) or (ii) contacting Cartpanda Support at support@cartpanda.com. To avoid the next scheduled charge or shipment, cancellation requests should be submitted at least 3 (three) business days before the next billing date.
Refunds for Subscription Orders: Cancellation of a subscription does not automatically generate a refund for amounts already paid. However, Cartpanda applies the money-back guarantee described in this Policy to each subscription charge. For physical products, a customer may request a refund within 30 days of the applicable order or delivery date (whichever is later), subject to return of the corresponding product. For digital products, a customer may request a refund within 7 days of the applicable charge.
Seller Restrictions: Sellers may not limit a customer’s rights under this Policy to cancellation of future charges only. If a subscription order qualifies for a refund under this Policy, the refund will be processed in accordance with the procedures and timeframes described herein.
You can contact us anytime by sending an email to: support@cartpanda.com.
You can always access all your orders, track packages, and make changes under the order lookup page.
Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
Please note that refunds will only be issued to the original payment method used at the time of purchase.
Physical Product Refunds: For physical products, upon receiving the returned item and inspecting its condition, we will proceed to process the refund.
Digital Product Refunds: Refunds for digital products are typically processed within 7 days. However, please note that you may need to wait until the card billing cycle, as mentioned in this policy.
2. CHANGES AND UPDATES TO THIS POLICY
This Policy may be subject to revisions deemed necessary by Cartpanda to enhance our services and user experiences, aligning with our principles and values. Any alterations to the Policy will be prominently communicated on the website.
3. TERM
This Policy shall come into effect upon its publication date and shall remain in force indefinitely.
CARTPANDA INC., a corporation organized and existing under the laws of the State of Delaware, having its business address at 555 Republic Dr, Plano, Texas, 75074, hereinafter referred to as “Cartpanda”, outlines the procedures and terms related to refunds and returns for products purchased through its platform in this Refund and Return Policy (“Policy”).
1. GENERAL GUIDELINES
At Cartpanda, ensuring customer satisfaction is paramount for us. All products purchased through the Cartpanda platform, including subscription or other recurring orders, come with a 30-day money-back guarantee for physical products and a 7-day money-back guarantee for digital products. Some products may offer an extended refund period, so we encourage all customers to review the product's sales page or label for specific policies. Should a customer need assistance, our dedicated Cartpanda support team is committed to providing the best possible help.
However, if a customer is not fully satisfied with their purchase for any reason within the specified period (30 days for physical products and 7 days for digital products), we will promptly provide them with a return address to facilitate a full refund or exchange.
Subscriptions and Recurring Orders: Certain products may be offered as a subscription (recurring purchase), where an initial order is placed and additional orders are automatically billed and shipped on a recurring basis (for example, monthly).
Subscription Cancellation: Customers may cancel a subscription at any time to stop future recurring charges and shipments by (i) using the order lookup page (when available) or (ii) contacting Cartpanda Support at support@cartpanda.com. To avoid the next scheduled charge or shipment, cancellation requests should be submitted at least 3 (three) business days before the next billing date.
Refunds for Subscription Orders: Cancellation of a subscription does not automatically generate a refund for amounts already paid. However, Cartpanda applies the money-back guarantee described in this Policy to each subscription charge. For physical products, a customer may request a refund within 30 days of the applicable order or delivery date (whichever is later), subject to return of the corresponding product. For digital products, a customer may request a refund within 7 days of the applicable charge.
Seller Restrictions: Sellers may not limit a customer’s rights under this Policy to cancellation of future charges only. If a subscription order qualifies for a refund under this Policy, the refund will be processed in accordance with the procedures and timeframes described herein.
You can contact us anytime by sending an email to: support@cartpanda.com.
You can always access all your orders, track packages, and make changes under the order lookup page.
Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
Please note that refunds will only be issued to the original payment method used at the time of purchase.
Physical Product Refunds: For physical products, upon receiving the returned item and inspecting its condition, we will proceed to process the refund.
Digital Product Refunds: Refunds for digital products are typically processed within 7 days. However, please note that you may need to wait until the card billing cycle, as mentioned in this policy.
2. CHANGES AND UPDATES TO THIS POLICY
This Policy may be subject to revisions deemed necessary by Cartpanda to enhance our services and user experiences, aligning with our principles and values. Any alterations to the Policy will be prominently communicated on the website.
3. TERM
This Policy shall come into effect upon its publication date and shall remain in force indefinitely.
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