Terms and conditions
We have brought together all the usage policies and legal pages of the Cartpanda platform.
Refund and Return Policy
1. PURPOSE
CARTPANDA INC., a corporation organized and existing under the laws of the State of Delaware, having its business address at 251 Little Falls Drive, Wilmington, New Castle, Delaware 19808, hereinafter referred to as “Cartpanda USA”; and CARTPANDA B.V., a Dutch company, headquartered at Grubbehoeve 431, Amsterdam, Netherlands, 1103GZ, KVK registration No. 93401116 and VAT: NL866381193B01 hereinafter referred to as “Cartpanda BV” and collectively as “CARTPANDA”, outlines the procedures and terms related to refunds and returns for products purchased through its platform in this Refund and Return Policy (“Policy”).
2. GENERAL GUIDELINES
At Cartpanda, ensuring customer satisfaction is paramount to us. All products purchased through Cartpanda platform come with a 30-day money-back guarantee. Some products may offer an extended refund period, so we encourage all customers to review the product's sales page or label for specific policies. Should a customer need assistance, our dedicated Cartpanda support team is committed to providing the best possible help. However, if a customer is not fully satisfied with their purchase for any reason within the 30-day period, we will promptly provide them with a return address to facilitate a full refund or exchange.
You can contact us anytime by sending an email to: support@cartpanda.com.
You can always access all your orders, track packages, and make changes under the order lookup page.
Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
Please note that refunds will only be issued to the original payment method used at the time of purchase.
Physical Product Refunds: For physical products, upon receiving the returned item and inspecting its condition, we will proceed to process the refund.
Digital Product Refunds: Refunds for digital products are typically processed within 24 hours or sooner. However, please note that you may need to wait until the card billing cycle, as mentioned in this policy.
3. CHANGES AND UPDATES TO THIS POLICY
This Policy may be subject to revisions deemed necessary by Cartpanda to enhance our services and user experiences, aligning with our principles and values. Any alterations to the Policy will be prominently communicated on the website.
4. TERM
This Policy shall come into effect upon its publication date and shall remain in force indefinitely.
5. VERSION HISTORY
Refund And Return Policy| EN-GB-001 |March 25, 2024.
1. PURPOSE
CARTPANDA INC., a corporation organized and existing under the laws of the State of Delaware, having its business address at 251 Little Falls Drive, Wilmington, New Castle, Delaware 19808, hereinafter referred to as “Cartpanda USA”; and CARTPANDA B.V., a Dutch company, headquartered at Grubbehoeve 431, Amsterdam, Netherlands, 1103GZ, KVK registration No. 93401116 and VAT: NL866381193B01 hereinafter referred to as “Cartpanda BV” and collectively as “CARTPANDA”, outlines the procedures and terms related to refunds and returns for products purchased through its platform in this Refund and Return Policy (“Policy”).
2. GENERAL GUIDELINES
At Cartpanda, ensuring customer satisfaction is paramount to us. All products purchased through Cartpanda platform come with a 30-day money-back guarantee. Some products may offer an extended refund period, so we encourage all customers to review the product's sales page or label for specific policies. Should a customer need assistance, our dedicated Cartpanda support team is committed to providing the best possible help. However, if a customer is not fully satisfied with their purchase for any reason within the 30-day period, we will promptly provide them with a return address to facilitate a full refund or exchange.
You can contact us anytime by sending an email to: support@cartpanda.com.
You can always access all your orders, track packages, and make changes under the order lookup page.
Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
Please note that refunds will only be issued to the original payment method used at the time of purchase.
Physical Product Refunds: For physical products, upon receiving the returned item and inspecting its condition, we will proceed to process the refund.
Digital Product Refunds: Refunds for digital products are typically processed within 24 hours or sooner. However, please note that you may need to wait until the card billing cycle, as mentioned in this policy.
3. CHANGES AND UPDATES TO THIS POLICY
This Policy may be subject to revisions deemed necessary by Cartpanda to enhance our services and user experiences, aligning with our principles and values. Any alterations to the Policy will be prominently communicated on the website.
4. TERM
This Policy shall come into effect upon its publication date and shall remain in force indefinitely.
5. VERSION HISTORY
Refund And Return Policy| EN-GB-001 |March 25, 2024.
1. PURPOSE
CARTPANDA INC., a corporation organized and existing under the laws of the State of Delaware, having its business address at 251 Little Falls Drive, Wilmington, New Castle, Delaware 19808, hereinafter referred to as “Cartpanda USA”; and CARTPANDA B.V., a Dutch company, headquartered at Grubbehoeve 431, Amsterdam, Netherlands, 1103GZ, KVK registration No. 93401116 and VAT: NL866381193B01 hereinafter referred to as “Cartpanda BV” and collectively as “CARTPANDA”, outlines the procedures and terms related to refunds and returns for products purchased through its platform in this Refund and Return Policy (“Policy”).
2. GENERAL GUIDELINES
At Cartpanda, ensuring customer satisfaction is paramount to us. All products purchased through Cartpanda platform come with a 30-day money-back guarantee. Some products may offer an extended refund period, so we encourage all customers to review the product's sales page or label for specific policies. Should a customer need assistance, our dedicated Cartpanda support team is committed to providing the best possible help. However, if a customer is not fully satisfied with their purchase for any reason within the 30-day period, we will promptly provide them with a return address to facilitate a full refund or exchange.
You can contact us anytime by sending an email to: support@cartpanda.com.
You can always access all your orders, track packages, and make changes under the order lookup page.
Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
Please note that refunds will only be issued to the original payment method used at the time of purchase.
Physical Product Refunds: For physical products, upon receiving the returned item and inspecting its condition, we will proceed to process the refund.
Digital Product Refunds: Refunds for digital products are typically processed within 24 hours or sooner. However, please note that you may need to wait until the card billing cycle, as mentioned in this policy.
3. CHANGES AND UPDATES TO THIS POLICY
This Policy may be subject to revisions deemed necessary by Cartpanda to enhance our services and user experiences, aligning with our principles and values. Any alterations to the Policy will be prominently communicated on the website.
4. TERM
This Policy shall come into effect upon its publication date and shall remain in force indefinitely.
5. VERSION HISTORY
Refund And Return Policy| EN-GB-001 |March 25, 2024.
1. PURPOSE
CARTPANDA INC., a corporation organized and existing under the laws of the State of Delaware, having its business address at 251 Little Falls Drive, Wilmington, New Castle, Delaware 19808, hereinafter referred to as “Cartpanda USA”; and CARTPANDA B.V., a Dutch company, headquartered at Grubbehoeve 431, Amsterdam, Netherlands, 1103GZ, KVK registration No. 93401116 and VAT: NL866381193B01 hereinafter referred to as “Cartpanda BV” and collectively as “CARTPANDA”, outlines the procedures and terms related to refunds and returns for products purchased through its platform in this Refund and Return Policy (“Policy”).
2. GENERAL GUIDELINES
At Cartpanda, ensuring customer satisfaction is paramount to us. All products purchased through Cartpanda platform come with a 30-day money-back guarantee. Some products may offer an extended refund period, so we encourage all customers to review the product's sales page or label for specific policies. Should a customer need assistance, our dedicated Cartpanda support team is committed to providing the best possible help. However, if a customer is not fully satisfied with their purchase for any reason within the 30-day period, we will promptly provide them with a return address to facilitate a full refund or exchange.
You can contact us anytime by sending an email to: support@cartpanda.com.
You can always access all your orders, track packages, and make changes under the order lookup page.
Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
Please note that refunds will only be issued to the original payment method used at the time of purchase.
Physical Product Refunds: For physical products, upon receiving the returned item and inspecting its condition, we will proceed to process the refund.
Digital Product Refunds: Refunds for digital products are typically processed within 24 hours or sooner. However, please note that you may need to wait until the card billing cycle, as mentioned in this policy.
3. CHANGES AND UPDATES TO THIS POLICY
This Policy may be subject to revisions deemed necessary by Cartpanda to enhance our services and user experiences, aligning with our principles and values. Any alterations to the Policy will be prominently communicated on the website.
4. TERM
This Policy shall come into effect upon its publication date and shall remain in force indefinitely.
5. VERSION HISTORY
Refund And Return Policy| EN-GB-001 |March 25, 2024.
Start your online business on Cartpanda
