CARTPANDA INC., a corporation organised and existing under the laws of the State of Delaware, having its principal place of business address at 555 Republic Dr, Plano, Texas, 75074, hereinafter referred to as “Cartpanda”, outlines the procedures and terms related to refunds and returns for products purchased through Cartpanda in this Refund and Return Policy (“Policy”). 

Cartpanda operates as the Merchant of Record (“MoR”) for all consumer purchases for which Cartpanda is the seller. Under this model, Cartpanda is the legal seller for every sale and, accordingly, is responsible for processing refunds and returns in accordance with this Policy, without prejudice to the Suppliers’ obligations toward Cartpanda. 

1. GENERAL GUIDELINES

At Cartpanda, ensuring customer satisfaction is paramount for us. All products sold through Cartpanda, including subscription or other recurring orders, come with a 30-day money-back guarantee for physical products and a 7-day money-back guarantee for digital products. Some products may offer an extended refund period, so we encourage all customers to review the product’s sales page or label for specific policies. Should a customer need assistance, our dedicated Cartpanda support team is committed to providing the best possible help. 

This money-back guarantee is a voluntary commercial commitment offered in addition to, and does not limit or replace, any mandatory statutory rights available to customers under applicable law, including the statutory rights described in Section 4. 

However, if a customer is not fully satisfied with their purchase for any reason within the specified period (30 days for physical products and 7 days for digital products), we will promptly provide them with a return address to facilitate a full refund or exchange. 

2. SUBSCRIPTIONS AND RECURRING ORDERS

Subscriptions and Recurring Orders: Certain products may be offered as a subscription (recurring purchase), where an initial order is placed and additional orders are automatically billed and shipped on a recurring basis (for example, monthly). 

Subscription Cancellation: Customers may cancel a subscription at any time to stop future recurring charges and shipments by (i) using the order lookup page (when available) or (ii) contacting Cartpanda Support at support@cartpanda.com. To avoid the next scheduled charge or shipment, cancellation requests should be submitted at least 3 (three) business days before the next billing date. 

Refunds for Subscription Orders: Cancellation of a subscription does not automatically generate a refund for amounts already paid. However, Cartpanda applies the money-back guarantee described in this Policy to each subscription charge. For physical products, a customer may request a refund within 30 days of the applicable order or delivery date (whichever is later), subject to return of the corresponding product. For digital products, a customer may request a refund within 7 days of the applicable charge. 

Supplier Restrictions: Suppliers may not limit a customer’s rights under this Policy to cancellation of future charges only. If a subscription order qualifies for a refund under this Policy, the refund will be processed in accordance with the procedures and timeframes described herein. 

3. REFUND PROCESSING

You can contact us anytime by sending an email to: support@cartpanda.com. 

You can always access all your orders, track packages, and make changes under the order lookup page. 

Once a refund is approved, Cartpanda issues the corresponding amount to the original payment method without undue delay and within the timeframe established in this Policy and by applicable law. The time for the refunded amount to post to a customer’s account or appear on a statement depends on the customer’s card issuer or payment provider billing cycle and is outside Cartpanda’s control. 

Please note that refunds will only be issued to the original payment method used at the time of purchase. 

Physical Product Refunds: For physical products, upon receiving the returned item and inspecting its condition, we will proceed to process the refund. 

Digital Product Refunds: Refunds for digital products are typically processed within 7 days. However, please note that the refunded amount may post according to your card issuer or payment provider billing cycle, as described above. 

4. STATUTORY RIGHTS AND REGIONAL VARIATIONS

This Policy applies without prejudice to any mandatory consumer rights that may be available to customers under the laws applicable in their country or region of residence. Where local law grants consumers additional or more protective rights, including statutory withdrawal or cancellation rights applicable to consumers in the European Union, the European Economic Area, and the United Kingdom, those rights shall prevail to the extent required by the applicable legislation, and the regional terms set out below shall apply. 

4.1 EU/EEA and UK Consumers: Right of Withdrawal

If a customer is a consumer resident in the European Union, the European Economic Area, or the United Kingdom, and the purchase is a distance contract, the customer has the right to withdraw from the contract within 14 days without giving any reason, in addition to the money-back guarantee described in Section 1. 

The 14-day withdrawal period begins: (i) for physical products, on the day after the customer, or a third party indicated by the customer other than the carrier, acquires physical possession of the goods; and (ii) for services and for digital content not supplied on a tangible medium, on the day after the contract is concluded. 

To exercise the right of withdrawal, the customer may notify Cartpanda of the decision to withdraw by a clear statement, using the contact details in Section 3. A model withdrawal form is available from Cartpanda support upon request. 

Where the customer withdraws, Cartpanda will reimburse all payments received, including the standard delivery cost of the original outbound shipment, using the original payment method, without undue delay and no later than 14 days from the day Cartpanda is informed of the withdrawal. For physical products, Cartpanda may withhold reimbursement until the goods are received back or the customer supplies evidence of return, whichever is earlier. The customer bears the direct cost of returning physical products, unless Cartpanda has agreed otherwise or failed to inform the customer of this cost. 

To the extent permitted by applicable law, the right of withdrawal does not apply to: (i) digital content supplied on a non-tangible medium where supply has begun with the customer’s prior express consent and acknowledgment that the right of withdrawal is thereby lost; (ii) goods made to the customer’s specifications or clearly personalized; and (iii) sealed goods unsealed after delivery which are not suitable for return for health-protection or hygiene reasons. 

These rights are additional to the customer’s statutory rights regarding goods and digital content that are not as described, not of satisfactory quality, or not fit for purpose. 

5. PRIVACY AND DATA PROTECTION

Personal and payment data processed in connection with refunds and returns is handled in accordance with CARTPANDA’s Privacy Policy, available at https://cartpanda.com/privacy-policy, which governs the collection, use, storage, and protection of such data. 

6. CHANGES AND UPDATES TO THIS POLICY

This Policy may be subject to revisions deemed necessary by Cartpanda to enhance our services and user experiences, aligning with our principles and values. Any alterations to the Policy will be prominently communicated on the website. 

7. TERM

This Policy shall come into effect upon its publication date and shall remain in force indefinitely. 

8. VERSION HISTORY